2nd Swing Return Policies
2023 Holiday Online Shipping and Returns Offer
All quoted holiday shipping dates apply to in-stock items. All Apparel and Shoes sales are final at this time and do not qualify for the Free Return Offer. Custom orders and back-ordered items may be delayed due to manufacturers. Orders must be placed by 10am CST on the days quoted in our email advertisements. Holiday gift purchases made between 11/22/2023 and 12/31/2023 may be returned by 1/31/2024 for full value. Products must be returned in the same condition in which they were purchased. If products are not returned in the same condition, they may be returned under our 60-day play guarantee policy. All returns will be refunded in the form of 2nd Swing Credit, Corporate Check, or refunded back to the Credit Card which items were purchased on. Holiday gift items may not be returned for a refund in the form of cash. All products returned after 1/31/2024 will fall under our 60-day play guarantee if within the 60-day window. If you are not within the 60-day window from when your purchase is made you may trade or sell your items using the current pricing found in our value guide.
2NDSWING.COM ONLINE RETURN POLICY
Have an account with 2nd Swing? Process your return quickly by accessing your My Account to select the items you wish to return. Use the form below if you purchased through our Guest Checkout.
You may return merchandise to 2nd Swing within 60 days under our 60 Day Play Guarantee. (Excludes Apparel and Footwear)
- 60 Day Play Guarantee
Customers can try out purchased items and, if unsatisfied for any reason, may ship the items, within 60 days of receiving them, back to 2ndswing.com and receive 100 percent money back (online orders only) or 100 percent in-store credit. - Return Rules
Returns are eligible to be refunded as 2nd Swing Credit or to the original form of payment (online orders only). We do not provide cash refunds.- Used Items : Golfers have up to 60 days to return a used item in the same/original condition for 100% Credit or Money Back (online orders only). 1 return per category annually. 20% restocking fee for 2nd return or more per category.
- New Items (In Stock or Custom Order): Golfers have up to 60 days to return a new item in new/original condition for 100% Credit or Money Back. If the item is used and is in 9.0 Above Average Condition, a golfer can choose 100% credit or 80% money back (online orders only). 1 return per category annually. 20% restocking fee for 2nd return or more per category
- Restocking fees of 20% are assessed when:
- An item is returned in a lesser condition than sold. For Example, A 9.5 mint rated club is used and returned at a 9.0 above average club condition. 2nd Swing Condition Guide
- A customer has made a previous return of the same item type (Driver, Iron set, Putter, Shaft Only, etc…) in the same calendar year
- Restocking fees of 40% are assessed when:
- A Driver, Fairway, or hybrid shaft is purchased in New (10/10) condition and is returned to 2nd Swing gripped, and/or tipped with an OEM adapter Sleeve installed, and or cut down from the butt or tip end of the shaft.
- Additional fees not eligible for refund:
– Shipping costs - Including Expedited 2 Day/Overnight
– Customization
– Promotions
– Apparel and Footwear purchases. - Shipping
Return shipping is the responsibility of the customer. You can request a pre-paid label for your return (Cost of $14.99 per label) by emailing service@2ndswing.com or calling 612-216-4152 EXT 3 during business hours. If 2nd Swing makes an error with your order, we will provide a free FedEx label for return shipping. - Refunds
Refunds to the Original form of Payment (credit card, PayPal, etc) can only be processed by sending your clubs back to 2nd Swing via our online returns process.
RETURN MERCHANDISE AUTHORIZATION (RMA)
To assist in efficient processing, we encourage setting up a Return Merchandise Authorization (RMA) for all returns. Please use this link and tell us about the item you are sending back Returns If you have any questions, or would prefer to speak with a representative please contact customer service at (612) 216-4152 (ext. 3) during business hours, through our chat feature during business hours, by e-mail at service@2ndswing.com.
NOTE: Once the information is completed on this page: Returns our team will send the necessary return and shipping information to complete the return process.
Return Address:
2ndswing.com Returns
6752 Shady Oak Road
Eden Prairie, MN 55344
*Click Here for information on the 2nd Swing Warranty Policy
Frequently Asked Questions
What is the condition rating of my clubs?
View 2nd Swing's Condition Guide
Is my item eligible for a warranty?
For more details please call our Support Team at 612-216-4152 EX 3
Do I owe for shipping if my order’s issue was 2nd Swing’s error?
No, 2nd Swing will send a label to cover return shipping
When does the 60 day window begin/end?
The 60 day window begins on the date of delivery.
What if I am outside the 60 day window?
Returns after 60 days will be processed as a trade at trade value
What if I have not been able to play with the club?
Returns after 60 days will be processed as a trade at trade value
What if I had a promotion code on my order?
Savings from promotions are non-refundable
Is return shipping covered?
No, Customer is responsible for shipping costs, unless there was an error caused by 2nd Swing
Do I have to use FedEx?
No, however 2nd Swing can only provide FedEx labels for shipping
What if I received a promotional Gift Card with this purchase?
Promotional Gift Cards will be voided with return
What if my payment was split between store credit and Credit card or PayPal?
Funds go back to store credit and form of payment as how payment was made
Holiday/Offseason returns?
For more details please call our Support Team at 612-216-4152 EX 3
What if my item is defective?
For more details please call our Support Team at 612-216-4152 EX 3
Wrong item purchased? Wrong size purchased?
For more details please call our Support Team at 612-216-4152 EX 3
I only played once with my mint (9.5) item, will there be a restocking fee?
Mint condition items sold at 2nd Swing have not been used on-course, normal use of a mint condition club will result in a lower condition. Condition Guide
What if my apparel item or shoes don’t fit correctly or are defective?
Questions on what items qualify for our warranty process can be answered by calling our team at 612-216-4152 x3. Apparel items that are tested or worn are not eligible for return.
Does 2nd Swing have a Demo Program?
Yes, all products have a 60 day play guarantee. Purchasing and returning multiple items may result in a restocking fee of 20% if you have already returned an item of that type in this calendar year.
What If I make customizations to used clubs?
Any customizations/alterations made to a 2ndSwing product, outside of a common grip replacement, may void ability for return. This includes change of length, loft/lies, shaft swaps, weights, paints, stampings and epoxy.
What if I received an item and wasn’t in the condition advertised?
Please call the Online Service team at 2ndSwing 612-216-4152 x3
Where do I send my returns?
Return Address: 2ndswing Returns 6752 Shady Oak Road Eden Prairie, MN 55344
2ND SWING IN-STORE RETURN POLICY
You may return merchandise to 2nd Swing within 30 days under our 30 Day Play Guarantee. (Excludes Apparel and Footwear)
- 30 Day Play Guarantee
Customers can try out purchased items and, if unsatisfied for any reason, bring the items back to any 2nd Swing location within 30 days of purchase to receive 2nd Swing Credit in the full amount paid for the items. - Return Rules
- Used Items : Golfers have up to 30 days to return a used item in the same/original condition for 100% Credit. 1 return per category. 20% restocking fee for 2nd return or more per category. If the item is used and is not in the same condition as purchased (Condition Guide), a golfer will receive 80% value back as store credit.
- New Items (In Stock or Custom Order): Golfers have up to 30 days to return a new item for 100% Credit. If the item is used, the item must be in 9.0 Above Average Condition. Golfers have up to 7 days from purchase for 100% Credit or Money money back if the item is returned in new/original condition. 1 return per category. 20% restocking fee for 2nd return or more per category
- Restocking fees of 20% are assessed when:
- A used item is returned in a lesser condition than sold. Ex. A used 9.0 above average condition club is returned at a 8.0 average condition
- A customer has made a previous return of the same item type (Driver, Iron set, Putter, Shaft Only, etc…) in the same calendar year
- Additional fees not eligible for refund:
- Shipping costs - Including Expedited 2 Day/Overnight
- Customization
- Promotions
- Costs associated with Apparel and Footwear purchases.
- Shipping
Return shipping is the responsibility of the customer. If 2nd Swing makes an error to your order, we will provide a FedEx label for return shipping.